Union Minister Jitendra Singh will oversee the 17th Pension Adalat at the Indian Institute of Public Administration, aiming to streamline grievance redressal for pensioners through an expanded, government-led approach that resolves hundreds of long-standing complaints without court intervention.
Union Minister Jitendra Singh will chair the 17th Pension Adalat at the TN Chaturvedi Memorial Hall at the Indian Institute of Public Administration in New Delhi on October 5, as the Department of Pension and Pensioners’ Welfare steps up a grievance mechanism meant to settle long-running complaints without court cases. The ministry says the forum is designed to bring all concerned departments and pensioners together in one place, allowing disputes to be resolved through what it calls a whole-of-government approach.
The latest edition will focus on 897 grievances from super-senior pensioners and family pensioners, all of them filed on the CPENGRAMS portal and drawn from 24 ministries and departments. According to the ministry, the hearing will be themed around these categories of complainants, reflecting an effort to deal with cases that are often more sensitive and time-critical than routine pension disputes.
Pension Adalats have been part of the central government’s pension grievance system since 2017, and official data show the model has delivered results. The government said the first 16 editions together have resolved 20,676 of 28,797 complaints on the spot, a success rate of 71.79%. In the 16th Pension Adalat, held on May 13, the government said 985 grievances from 37 ministries and departments were addressed, with unresolved matters later taken up in inter-ministerial review meetings.
During the October 5 session, Singh is also expected to release flyers highlighting the success stories from the 16th Pension Adalat and a booklet of frequently asked questions for family pensioners. The event will allow participation both in person and by video conference, extending access to pensioners and relatives from across the country. Officials say the format is intended to make grievance handling faster, less costly and less dependent on litigation.
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