Rapido is using Razorpay’s payment infrastructure to sustain UPI success rates above 98% as it expands from bike taxis into autos, cabs and delivery services across more than 400 Indian cities.
Rapido has built its business on solving one of urban India’s most persistent problems: getting people from A to B quickly and affordably. Founded in 2015 by Aravind Sanka, Pavan Guntupalli and SR Rishikesh, the company began with bike taxis in Bengaluru and has since grown into India’s largest two-wheeler ride platform, now operating in more than 400 cities. Its model rests on a simple idea: motorcycles can slip through traffic, reach narrow streets that larger vehicles struggle to enter and do the job at a lower cost than many cabs.
As the company expanded, the need for a payment system that could keep up with near-instant ride bookings became more pressing. Rapido has partnered with Razorpay to handle those real-time transactions, with the payments company’s infrastructure now underpinning a large share of the platform’s activity. According to the companies, the arrangement has helped Rapido maintain UPI success rates above 98% while processing more than 150,000 transactions a month without disruption.
For a ride-hailing service, that level of reliability matters far beyond technology metrics. A failed payment can interrupt a commuter’s trip, while a delay can affect a driver’s earnings. In a statement attributed to the company, Sanka said Razorpay’s infrastructure has been central to Rapido’s ability to scale and has helped deliver a payment experience that is fast, dependable and suited to a business growing city by city.
Rapido’s ambitions now stretch beyond bike taxis. The company has broadened its offer to include autos, cabs and delivery services, reflecting a wider push into everyday urban mobility. Razorpay says its payment stack has supported that expansion by keeping transactions smooth across services, reinforcing the basic promise at the heart of the platform: that every ride should be booked and paid for quickly, reliably and without friction.
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