The Bengaluru startup says its voice agents handle 2 million monthly conversations in more than 25 languages as it targets end-to-end customer service automation.
Bengaluru-based Karta AI has raised $3 million in seed funding to expand its voice artificial intelligence platform for banks, lenders, fintechs and insurers, as financial services firms look for ways to handle routine customer calls more efficiently. The round was co-led by PeerCapital and Cedar Hill Capital, with Wyser VC, CDM Capital and Seedstars also participating, according to the company’s announcement on 22 October 2026.
The startup builds voice agents for inbound calls, a segment it says is more demanding than outbound tasks such as collections or reminders because the customer’s intent is not known in advance. Karta AI says its software connects with a financial institution’s core systems and can work through several issues in one conversation, reducing the need to move callers from one queue to another. It describes the product as an agentic platform, meaning software that can act across systems to complete a task rather than merely answer a simple query.
According to the company, the platform is already live with leading financial institutions and handles about 2 million customer conversations each month in more than 25 languages. Karta AI says its inbound servicing agent can resolve around 70 per cent of borrower queries end to end for a large home loan company, including disbursal status, statements of account, foreclosure documents and release paperwork, at roughly half the cost per query. The startup also said a retention agent used by a payments company has generated 25 per cent more conversions than human agents.
Vijaypal Singh, the company’s co-founder and chief executive, said the business was built around the difficult calls that require several systems and more than one answer, adding that human agents should be involved only when needed. Cedar Hill Capital said its decision to back the company reflected the difficulty of inbound voice automation, which it sees as more complex than outbound calling because the agent must respond to open-ended problems and operate within an institution’s own workflows. PeerCapital said Karta AI’s handling of multi-intent dialogue fills an important gap in customer service automation.
Founded in 2024 by Singh and chief technology officer Abhishek Kushwaha, Karta AI plans to use the new capital to strengthen end-to-end automation and multilingual capabilities, widen deployments with financial institutions and hire more engineers and sales staff. The company also intends to develop reusable, sector-specific tools and expand internationally, signalling growing investor confidence that AI-led resolution, rather than simple call deflection, may become the next major shift in financial services customer support.
Disclaimer: This article is intended to inform and educate, not to recommend or endorse any financial product, investment or strategy. Please consider your own financial circumstances and seek professional advice where appropriate before making financial decisions.
