India’s GCC story is entering a new phase, with multinational firms emphasising strategic ownership, resilience, and AI-driven transformation beyond traditional cost efficiencies, as highlighted in a recent NSquare Xperts discussion with Adani Enterprises’ Dr Sanjeev Rastogi.
India’s global capability centre story has moved well beyond the old language of lower costs and back-office efficiency. As more multinational companies use India for strategic functions, the focus is shifting towards leadership, resilience, artificial intelligence and ownership of core business outcomes. That broader shift framed a recent conversation hosted by NSquare Xperts with Dr Sanjeev Rastogi of Adani Enterprises Limited.
The discussion was recorded on 4 July 2026 for NSquare Xperts’ CXOTalks podcast at its offshore development centre in Pune’s World Trade Centre. According to the company, the episode brought together Rastogi and Kirit Mandavgane, its chief strategy officer, to examine how India has become a preferred location for global capability centres and why enterprises are increasingly looking for more than shared services. The conversation also touched on Adani Enterprises’ emphasis on sustainability in its operating model.
NSquare Xperts said the exchange explored how leadership models are changing as GCCs become more central to enterprise strategy. It also pointed to India’s scale advantage, which continues to make the country attractive to multinationals building technology, operations and transformation hubs. Artificial intelligence featured prominently, with the participants arguing that AI is already reshaping operational excellence and the way companies design future-ready service delivery.
The company’s wider message is that GCCs in India are entering a more mature phase, one in which ownership matters as much as efficiency. A related NSquare Xperts article said 96% of new GCCs launched since FY2021 have product or portfolio ownership responsibilities from the outset, underscoring how global firms are redesigning offshore operations to build trust and expand mandates. In that context, the conversation with Rastogi and Mandavgane reflected a larger industry trend: India is no longer just a destination for execution, but for capability building, innovation and strategic decision-making.
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