BBVA Mexico is removing screenshot functionality within its mobile app during transfers to bolster privacy for sensitive financial data, amid ongoing user interface criticisms and a broader push for increased security in digital banking.
BBVA Mexico is preparing to remove the option to take screenshots inside its mobile app when users carry out transfers, a change that has already started drawing attention on social media. The bank says the measure is intended to protect sensitive financial information that can appear on payment receipts and could be misused if it falls into the wrong hands.
The alert shown to customers says screenshots will soon no longer be available and points users instead to built-in tools such as “share” and “copy” for sending account numbers, card numbers or proof of payment. BBVA also says customers will still be able to download digital receipts and review their transaction history, so the change does not eliminate ways to verify a transfer.
The move reflects a wider push by financial institutions to tighten mobile security as digital fraud and identity theft become more common. BBVA Spain has already rolled out other privacy-focused app features, including a “discreet mode” that hides sensitive data when the system detects more than one person looking at the screen, alongside settings that let users adjust how visible accounts, cards and savings products are.
The update lands at a delicate moment for BBVA Mexico, whose redesigned app has faced criticism from some users since last year. Customers have complained that routine tasks, including finding a virtual card or making a transfer, can be harder to navigate in the newer interface, which the bank says is powered by artificial intelligence and includes Blue, its virtual assistant. Still, the bank continues to offer domestic, international and foreign transfers, along with bill payments and cash withdrawals, as it tries to balance convenience with stricter security controls.
Disclaimer: This article is intended to inform and educate, not to recommend or endorse any financial product, investment or strategy. Please consider your own financial circumstances and seek professional advice where appropriate before making financial decisions.
