Paymentus is shifting from a backend transaction provider to a software platform supporting interactive, AI-enabled bill payments and agentic commerce, aiming for wider industry adoption amid security and control concerns.
Paymentus is leaning into a broader pitch for bill payment as a software platform, not just a back-end transaction business, as it pushes into more industries and positions itself for the rise of agentic artificial intelligence. Speaking at the Goldman Sachs 2026 Communacopia + Technology conference, chief executive Dushyant Sharma said consumer bill payments make up a large share of household spending and sit within a vast annual volume of US bills, underscoring why the company sees the category as a technology problem as much as a payments one.
That strategy centres on Billeo and BillWallet, two patented tools the company says are designed to make bills, invoices and statements more interactive while preserving the relationship between biller and customer. Paymentus says the products are meant to support secure, authenticated payments across channels, including digital, voice and in-person, without forcing users to rely on account numbers or passwords. The company also says the tools are being adapted for agentic commerce, where AI systems can help manage payments while still respecting the security and workflow demands of utilities, insurers and public-sector billers.
Sharma drew a line between retail shopping assistants and service commerce, saying billers are more concerned about data exposure and control than many consumer commerce platforms. That caution is reinforced by recent academic research on agentic commerce, which identified multiple structural security weaknesses in leading platforms and argued that the risks are not limited to any one AI model. Paymentus says its answer is to keep the intelligence inside a controlled platform, rather than handing sensitive payment interactions to outside agents.
Chief financial officer Sanjay Kalra also pointed to the economics of that approach, saying the company’s unified code base across utility, government, insurance and business-to-business markets gives it significant operating leverage. He said the most recent quarter produced roughly 70% incremental EBITDA margins, while Paymentus’ long-term model targets 20% annual revenue growth and adjusted EBITDA growth of 20% to 30%. The company is also broadening distribution through direct sales and bank resellers, including JPMorgan Chase, while maintaining that organic expansion is preferable to buying and stitching together older bill-pay systems.
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