Indian Oil has issued a deadline for LPG customers to complete Aadhaar-based e-KYC by August 16, warning of possible suspension of domestic supply and increased scrutiny to curb subsidy misuse, affecting millions across India.
Indian Oil is urging LPG customers to complete Aadhaar-based e-KYC before August 16, warning that domestic-rate supplies could be disrupted if the biometric verification is not finished in time. The move applies to consumers of Indane, HP Gas and Bharat Gas, and is intended to tighten identity checks, improve transparency and curb misuse of subsidised cylinders. GoodReturns reported that the company has been sending reminders by SMS and through its own app as the deadline approaches.
The company says customers can complete the process from home or through a distributor, with options including the IndianOil ONE app for Indane users, the Hello BPCL app for Bharat Gas and the HP Pay app for HP Gas. According to guidance shared in recent consumer-facing explainers, the process usually involves registering with the mobile number linked to the gas connection, entering an OTP, accepting the terms and then using face authentication through the Aadhaar FaceRD app. For Indane, customers are also asked to link their 16-digit LPG ID before starting the re-KYC step.
Industry guides cited alongside the warning say the consequences of missing the deadline could be significant. Indian Oil’s own message says customers who do not complete e-KYC by August 16, 2026, will not be eligible for domestic-rate cylinders until the process is finished. Some reports have gone further, suggesting consumers may be pushed on to commercial pricing temporarily, although GoodReturns noted that this was speculative. Bharat Gas customers may also face a temporary suspension of services until verification is completed, according to the related reporting.
That matters because the price gap between domestic and commercial cylinders is large. GoodReturns said 14.2kg domestic cylinders cost Rs 942 in Delhi, Rs 968 in Kolkata, Rs 941.50 in Mumbai and Rs 957.50 in Chennai in August 2026. By contrast, 19kg commercial cylinders were priced at Rs 2,738 in Delhi, Rs 2,872.50 in Kolkata, Rs 2,691.50 in Mumbai and Rs 2,906 in Chennai. The article noted that commercial cylinders in some cities exceed Rs 3,000.
The verification drive has also been tied to broader policy goals, including stopping duplicate connections and making sure subsidies reach genuine customers. Other consumer guides say the online route is designed to make compliance easier for households with smartphones, while offline completion remains possible through distributors. For Ujjwala beneficiaries, one guide also said e-KYC is needed to keep subsidy benefits flowing on eligible refills.
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