Finastra’s new AI feature aims to accelerate payment error resolution, enhance compliance, and reduce manual workload in banking payment systems amid rising transaction volumes.
Finastra has launched a new artificial intelligence feature aimed at helping banks clear payment-processing problems more quickly, as financial institutions come under pressure to handle rising volumes with fewer errors and less manual intervention. The company said Repair Recommendations is now being added to its cloud-based AI OperatorAssist tool, which is designed to support payment operations with generative AI.
According to Finastra, the new capability spots discrepancies in payment instructions, examines possible causes and suggests fixes that are intended to keep corrections accurate and compliant. The recommendations are meant to assist staff rather than replace them, with any action still subject to human review and approval. Finastra says the goal is to cut the time spent resolving exceptions, make handling more consistent and reduce reliance on highly specialised expertise, while also helping new employees get up to speed more quickly.
The launch comes as banks continue to modernise payment infrastructure in response to faster-moving rails, new messaging standards and higher expectations from customers. Finastra has previously argued that payment systems can no longer be refreshed only once every several years and must instead evolve continuously. The company also promotes its Payments as a Service offering, which is designed to support automated workflows, compliance updates and faster adoption of new payment services.
At Sibos 2026 in Miami, Finastra presented Repair Recommendations as part of a broader push to embed AI more deeply into day-to-day payment operations. The company said its OperatorAssist product is built to work with payment hubs and can help teams interpret ISO 20022 messages, error codes and operational workflows. Finastra has also said early indications suggest efficiency gains of up to 20%, while the wider industry still loses billions of dollars each year to payment errors and disruptions that affect hundreds of millions of transactions.
Barry Rodrigues, Finastra’s executive vice-president for payments, said in the company announcement that as payment volumes rise, AI can deliver immediate value by speeding repairs, simplifying onboarding and improving resilience. He said the company is helping banks scale their operations and provide faster, more reliable services to customers. That message reflects a broader industry argument that artificial intelligence is becoming less of an experimental add-on and more of a practical tool for reducing friction in the payments chain.
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