WhatsApp has launched a bill payments feature in India, allowing users to pay utility bills seamlessly within the app, supported by the Bharat Connect network and accessible to over 22,700 billers across 30 categories, signalling a significant expansion in its digital service offerings.
WhatsApp has introduced bill payments in India, expanding the app’s push beyond messaging and into everyday financial tasks. The feature lets users find, manage and pay utility bills without leaving WhatsApp, with support from the Bharat Connect, or BBPS, network and access to 22,722 billers across 30 categories, according to reports from Indian Express and Business Standard.
The rollout covers common household payments including electricity, gas, water, FASTag, insurance, credit cards and loan repayments. Arun Srinivas, managing director and country head of Meta India, said the service is meant to make one of the most routine chores in a home as simple as sending a message, while also extending digital payment convenience to users in more remote parts of the country.
To use the feature, people tap the rupee icon at the top of the WhatsApp home screen, choose a bill category and biller, enter account details and review the amount before paying. WhatsApp said the payment options include UPI, debit cards and credit cards, and the app also shows past payments and upcoming bills, with quicker access to billers that users have paid before. Frequently used categories will appear on the Payments Home screen, alongside a broader browse option.
According to Moneycontrol and IANS, the service is being rolled out gradually and will reach Android and iOS users across India in the coming weeks. The addition builds on WhatsApp’s existing payments and services business in the country, where the app is already used for mobile recharges, metro ticket bookings and access to citizen services through government chatbots.
Disclaimer: This article is intended to inform and educate, not to recommend or endorse any financial product, investment or strategy. Please consider your own financial circumstances and seek professional advice where appropriate before making financial decisions.
